Meet Jules: The New Customer Experience Chatbot


First, there was Pepper, the humanoid robot capable of recognizing human emotions and being adapted into more than 140 SoftBank Mobile stores in Japan, and now we have Jules, an automated intelligence conversation platform adapted into the Miracle Mile Shops in Las Vegas. Technology is becoming a new, successful, driving force for communicating with customers. […]

The Future of Manufacturing


In the March issue of Independent Retailer, we interviewed SoftBank, the robotics company who owns Pepper, the retail robot. Though we focused on the consumer-facing implications of robotics in the retail industry, there is much more to the puzzle.

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