Christmas in July: Utilize the Senses to Craft the Ultimate Buying Experience

Christmas

There are a lot of considerations that go into crafting the perfect holiday spirit, and likewise, the perfect shopping experience. Shoppers engage with your brand through all of their senses, so it is important to utilize every opportunity to create a lasting impression.




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Meet Jules: The New Customer Experience Chatbot

pablo245

First, there was Pepper, the humanoid robot capable of recognizing human emotions and being adapted into more than 140 SoftBank Mobile stores in Japan, and now we have Jules, an automated intelligence conversation platform adapted into the Miracle Mile Shops in Las Vegas. Technology is becoming a new, successful, driving force for communicating with customers. […]



Are Your Customer Satisfaction Goals Hurting or Helping Your Business?

Repeat Customer

C. Even if the products are great, they will not want to come back if they experienced bad customer service. The goal is to win your customers’ hearts and make your store stand out from the rest because, let’s be honest, people have so many options to shop from and they chose YOU, so make […]



Taking Subscription Memberships to a Whole New Level

service

Monthly subscription box services have been a huge hit with retailers. It’s an easy way to create a personal connection with customers and keep them happy with new goodies that are put together nicely in a box sent to their house each month, eliminating the need to go out and check for new products.  Best […]



Products Come and Go but Experiences Last Forever

Customers

It’s so important to create a personalized customer experience, especially in today’s market where we have the easy access Amazon.com. It can seem hard to compete with a business that sells just about everything at affordable prices. But in the end, is that all customers are looking for?




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Indie Retailer Spotlight: Silver Touch

Silver Touch

Silver Touch started off as a home business and has grown into a successful independent gift and jewelry store. It is a leading retailer in downtown Bethel, CT.




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Make Your Store All About Mom

Mother's Day

Mother’s Day is on Sunday, May 13th this year. In 2018, an estimated total of $21.4 billion will be spent on Mother’s Day in the United States.




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Local Indie Retailer Spotlight: UK Gourmet

UK Gourmet

This month we sat down and had a chinwag over a proper cup of tea with Lisa and Nigel Whitmore, proprietors of local Connecticut retailer UK Gourmet.




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Create Holiday Sales Success with Unbeatable Customer Service

pablo

 Making the holiday shopping season a lucrative endeavor involves more than unbeatable bargains and sales. Its no secret customers scoured the internet for the best prices over Black Friday and Cyber Monday weekend. The key to a truly successful season lies in turning those bargain hunters into repeat shoppers. In order to keep customers coming […]



The Holidays are Almost Here: Will Your Store’s Customer Service Pass the Test?

Holiday Sales

The holidays are fast approaching: few times are more important for store owners and managers.




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